FAQ

What is your return / refund policy?

Please report any issues immediately. 

We have a 10-day return policy. We cannot accept return on gift cards, sale items or custom products.

For more details, or to start a return, please click here.

What type of wood is used for the boards?

We use a variety of wood types, depending on the board style and your choices. Some boards are made of walnut, ambrosia, cherry, sapele, birch, pine, and many other variations. If you specify the board you're looking for, we will let you know the wood type.

How to clean charcuterie boards and serving trays?

We recommend the use o parchment paper for the boards if serving greasy or colored food. Parchment paper facilitates the cleaning and avoids stains.

Remove all food and wipe the board clean. Place a dot of soap on a dish cloth or paper towel and wipe it down. Remove any remaining soap with a clean a lightly wet dish cloth or paper. Lightly rinse if needed. Towel dry immediately. Let it air dry for several hours before storing it.

Never soak the board or let the board sit in water. Don't put your board in the dishwasher.

How to clean cutting boards?

Wash your cutting board by hand, using liquid dish soap and a soft cloth or sponge. Wipe the cutting board dry and let it finish air drying.

Never soak the board or let the board sit in water. Don't put your board in the dishwasher.

How to maintain wooden boards - charcuterie boards, cutting boards, serving trays?

To keep your board looking and feeling new, and prevent warping, you need to lubricate your board often. After 5-6 uses (or as needed) apply a generous amount of food-safe mineral oil to the entire board and let it soak in.

This will help the board stay moisture resistant, and avoid drying out and warping.

Why do you donate to One Tree Planted?

Deforestation is a global concern and one of the leading cause of climate change. We are doing our part to become a part of the solution, which may sound contradictable, as we sell wooden products. We get it. Stay with us here.

As a natural product, wood is one of few renewable resources for building materials, and can be renewed by planting new trees and sustainable forestry. And that is what we are proudly supporting One Tree Planted. 

As business partners, we will make ongoing contributions to One tree Planted, donating three trees per each item sold in our shop. 

We are mindful about the materials we select. We prefer to buy sustainable and locally-sourced lumber, we responsibly use minimal chemicals and we recycle and re-use scrap woods.

Our goal is to sustainably harvest materials and actively donate money toward planting more trees.